The reversal targets how many credits should be gone given everything refunded so far, then acts on the difference. A replayed webhook resolves to nothing; a second partial refund reverses only the new slice.
Billing and usage
Billing and usage
Dashboard → Licensing & Billing holds everything personal. Organisation
billing sits on the organisation and needs license.read.
What is on it
| Panel | Shows |
|---|---|
| Your licence | Current plan, status, and the switch between monthly and annual |
| AI credits | Balance, or the remaining free allowance |
| Your organisations | Each org you belong to, its licence and its seats |
| Self-service billing | Invoices, payment method and the customer portal |
Prices are shown in the billing currency fixed when you first subscribe.
Seats
A Teams licence is bought for an organisation, from that organisation's Settings → Billing. The sequence is on Setting up an organisation. It is bought in seats, and the seat count is the subscription quantity. Changing it is a subscription change. The org's licence panel is the authority on how many are used.
AI credits
Paid plans meter AI in credits; the free tier meters in uses instead. Credits are consumed by generation, the assistant, and the editor's AI.
A failed generation still costs. The work was done and paid for upstream whether or not you liked the answer, and no refund is issued automatically. Budget for a retry.
Credit packs top up separately from the plan and do not expire at the end of a billing period.
If a pack is refunded
Refunding a credit-pack charge takes the credits back. How the reversal is calculated:
Cumulative, not per-eventidempotent
Monotonicone-way
The target never decreases, so an out-of-order event can never hand credits back. Restoring credits is an operator decision.
Floors at zerono debt
If you already spent below the refunded amount, the balance goes to zero and the shortfall is recorded. You are never carried at a negative balance.
Storage
Uploads count against the owner's quota: 500 MB free, 5 GB premium, 20 GB per team or organisation, 100 GB enterprise. A single file is capped at 20 MB and a single diagram document at 5 MB.
A write that reduces your total is never rejected, whatever your quota says. If you are blocked, delete something and continue. You do not need the limit raised first.
Hitting the 5 MB document ceiling usually means a diagram has grown into something that wants splitting rather than compressing. Files and folders lists what counts toward the total and what does not.