Rootly

Connect a Rootly service to the stratum for a system component, or link an incident to the stratum explaining a failure or recovery process. Readers can understand the response in the diagram's context and open Rootly for the full incident record. Blueprintr reads information; incident management stays in Rootly.

Connect and choose an object

You need an Enterprise licence, edit access to the blueprint, and continuum_integrations.manage on the connection's organisation or team.
In Rootly, open Organization Settings → API Keys → Generate New API Key. Prefer a dedicated Global API key assigned read-only Incident Response and, only if needed, On-Call roles. Personal keys inherit their creator's access; Team keys inherit Team Admin permissions. See Rootly's API-key guide.
In Blueprintr, open Settings → Continuum on the organisation or team, go to Operational integrations, and choose New integration. Select Rootly as the Type, give the connection a Name, enter the API key, review the audience and optional settings, then choose Connect & verify. Verification checks service and incident reads. There is no separate enable step.
Save the blueprint, open the relevant stratum, and choose Continuum Link from its + Add tab menu. Search for the service or incident and review its identity before linking. Suggest integrations… on a shape and Scan for integrations across the blueprint both propose Rootly matches, and attach nothing until you apply them.

Blueprintr uses Rootly's hosted API at api.rootly.com. This connection does not provide an alternative regional or self-hosted endpoint.

Choose the information and audience

Setting	Default	What it changes
Rootly content audience	Blueprint editors	Keeps saved Rootly details visible to blueprint editors. Choose the reader-visible option, `All Blueprint readers`, only after approving the information for everyone who can read the blueprint. Its full label adds "approved metadata".
Service ownership and context	On	For linked services, adds related services, teams, environments, repository names and deployment names. Turn it off to omit optional context reads.
On-call coverage	Off	For linked services, adds on-call coverage when the key and Rootly account support it. Individual responders and their contact details are omitted.
Incident action item counts	On	For linked incidents, adds aggregate task and follow-up progress from incident action items. Task descriptions and assignees are omitted.

The baseline key needs read access to services and incidents. Context may also require team and environment reads; follow-up summaries need incident action-item reads. On-call coverage needs access to Rootly's on-call data and the relevant product entitlement. These are permissions on the key's assigned roles, not OAuth scope strings. Disable an optional capability instead of granting unrelated administrative access.

Rootly incidents marked private, or without a reliable privacy designation, are excluded from selection and saved incident data under either audience setting. Rootly's non-private designation does not itself make an incident appropriate for the public. Review titles, service names and relationships before switching to the reader-visible audience.

Under the editor audience, a candidate is offered under a generic title such as "Rootly service" or "Rootly incident INC-42" rather than its real name, because a candidate title can become a stratum filename and a filename sits outside the audience gate. A stratum minted from one of these is named accordingly.

Read the snapshot

A service panel separates active response from recent history and maintenance. Normal incidents and sub-incidents are distinguished by kind; test incidents do not count as production incidents. The active view is independent of the 30-day history window, so an older unresolved incident can still be relevant. Maintenance has its own state and planned window when available; it does not become an outage merely because it is in progress. Rootly documents these filters in its incident API.

An incident panel shows response state, severity, related services and lifecycle times when available. Mitigated means impact has been reduced or halted; it does not mean response work is complete. Follow-up progress helps distinguish incident resolution from outstanding improvement work. Open Rootly to read descriptions, communicate with responders or change the record.

Opening a tab displays saved data. Re-fetch with the circular-arrows icon on the linked row, whose tooltip reads "Re-fetch this integration's data". Rootly snapshots indicate that another refresh is needed after five minutes; this is a freshness warning, not automatic polling. On-call coverage is limited to the time checked. Incident counts describe retrieved records, not a guarantee that the system is healthy.

Missing information and recovery

An unavailable incident list, incomplete pagination or unreadable optional section is shown as unavailable or partial, rather than as zero incidents or no outstanding work. If a whole refresh fails, the prior snapshot remains with a warning. Check the key's role and expiry; for rate limits, wait for the stated retry interval before refreshing again.

Rotate a credential with Rotate token, then Verify & replace, which swaps it only if the new key verifies. Suspend stops search and refresh while leaving saved snapshots readable, and Resume restarts it. The broken-link icon on the linked row removes the binding. The connection can be deleted after its bindings have been removed.

Copies and rollout checks

New snapshots restricted to editors use Blueprintr's existing audience controls for readers, embeds, viewer exports and search or AI indexing. Editor exports and backups retain the source. Approved reader-visible snapshots follow the blueprint's audience, including anonymous readers of a public blueprint.

Settings apply to subsequent fetches. Restricting the audience does not rewrite panels already saved: refresh each linked tab successfully, or unlink it, before treating existing Rootly content as editor-only. Changing the audience also does not rename existing strata or link labels, or remove authored notes outside the managed panel. Templates, version history, exports and other existing copies are not retroactively rewritten or recalled by an audience change, key revocation or unlink.

Before operational rollout, verify the connection against your Rootly account: service membership, a known older active incident, maintenance, private-incident exclusion, optional permissions and on-call coverage. Local fixture tests do not establish your account's entitlements or replace this live check.